Support

Available 24/7 for Every Customer

MyPhoto5 is backed by 24/7 support and a team that has been supporting customers since the platform launched. We’re here from implementation through day-to-day operations.

MyPhoto5

Support Options

24/7 Technical Support

Around-the-clock assistance for any technical issue — platform, integration, or account. Phone, email, and chat available.

In-App Support Chatbot

Real-time help built directly into the MyPhoto5 admin dashboard — available while you're working.

Implementation Support

Dedicated specialist for setup, card system integration, and go-live. Your single point of contact through onboarding.

Administrator Training

Guided walkthroughs for your card office, HR, or IT team during onboarding — and refresher training any time after.

Documentation & Guides

Step-by-step guides for administrators and end users, always up to date with the current platform version.

Ongoing Updates

MyPhoto5 is continuously improved — new features and security updates are included with your subscription, automatically deployed.

What

We Help With

  • Platform setup and configuration — submission requirements, branding, and approval workflows
  • Card or badge system integration — connecting MyPhoto5 to your existing platform
  • AI review settings — adjusting auto-approve and auto-reject thresholds for your requirements
  • Bulk submission management — approvals, denials, exports, and report generation
  • End-user issues — submission errors, notification problems, photo rejections
  • Site health monitoring — event viewer and maintenance mode configuration

Implementation & Onboarding

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Higher Education

Ready before the semester starts — typically 2 days from contract to go-live

Healthcare

Live within a few weeks of contract signing

Enterprise

Live within a few weeks of contract signing — phased rollout available for multi-location

Talk to Support

Available 24/7 for platform, integration, and account questions. For sales and demos: Contact our team
Email

Implementation & Setup

Frequently Asked Questions

Most organizations go live within 2 days of contract signing. Our implementation team handles system configuration, card or badge system integration, branding setup, and administrator training — no custom development required from your IT team.
Every new customer receives structured onboarding with a dedicated specialist, included at no additional cost: platform configuration, card or badge system integration, custom branding setup, and administrator training.
Minimal. MyPhoto5 uses standard connectors and requires no custom development. IT involvement is typically limited to reviewing the integration architecture and providing access credentials for your card or HR system. We provide complete IT documentation at the start of onboarding.
Both. MyPhoto5 can be deployed as a fully managed cloud-hosted SaaS solution or installed on-premise within your own network — ideal for organizations with strict data residency or security requirements.

Self-Service Resources

  • Administrator Quick Start Guide
  • End-User Photo Submission Walkthrough
  • Card System Integration Documentation
  • Custom Report Generator Guide
  • AI Review Settings Reference

Integrations

Frequently Asked Questions

MyPhoto5 integrates with Blackboard, TouchNet, Heartland, Banner, PeopleSoft, Atrium, ITC Systems, ID Works, Entrust Datacard, TruCredential, RapIDcard IDMS, RapIDcard Elite, Lenel, OnGuard, and more. Standard connectors are available — no custom development required.

MyPhoto5 connects to major HRIS platforms including Workday, SAP SuccessFactors, ADP, and Oracle HCM, as well as major badge production and access control systems. Standard connectors are available for all integrations.

No. MyPhoto5 is configurable out of the box using standard connectors. Integration is handled by our implementation team during onboarding — no custom coding required from your IT team.

AI Photo Review

Frequently Asked Questions

When a user submits a photo, MyPhoto5 runs automated compliance checks — face detection, background validation, framing, lighting, and any organization-specific requirements. Photos that pass are formatted and queued for admin approval. Photos that fail are rejected with specific, actionable feedback so the user can fix and resubmit immediately — without any staff involvement.

Yes. MyPhoto5 automatically removes any background and replaces it with your specified background — white, solid color, or transparent — before the photo reaches your card or HR system. No editing software required.

Yes. Auto-approve and auto-reject thresholds are configurable by your administrators to match your exact photo policy requirements. Our support team can assist with settings configuration at any time.

Security & Data

Frequently Asked Questions

MyPhoto5 is built with enterprise-grade security. Data is stored in secure, access-controlled infrastructure with role-based admin permissions. On-premise deployment is available for organizations with strict data residency requirements.
MyPhoto5 is designed with FERPA-conscious workflows for higher education. Role-based access controls and complete audit trail records are built in. For your institution's specific FERPA requirements, contact our team.
Access is controlled entirely by your organization. Role-based permissions define exactly which staff can view, approve, deny, and export submissions. A complete audit trail records all admin actions. Your organization owns and controls the data.

Pricing & Contracts

Frequently Asked Questions

Pricing is based on your organization's size, submission volume, and deployment requirements. Schedule a free demo or contact our team for a tailored quote — no hidden fees or per-submission charges.
Yes. Organizations own the MyPhoto5 software license outright after 3 years — eliminating perpetual SaaS dependency. This provides long-term cost predictability and software ownership.